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Return & Refund Policy | Kasliwal Gems

Do you wish to return a product purchased from us? No problem.

We understand that buying gemstones and jewellery online can be tricky, and we do everything we can to make the process easy. Here is a summary of our return conditions:

• You can return products within 14 days of the delivery date. After this period, no returns will be accepted.
• To start a return, email us at kasliwalgems@gmail.com and say that you wish to return the item(s). We will then confirm the return procedure.
• Items must be returned unworn, unused and in their original condition, with the original packaging and any certificates or authenticity documents that came with them. We reserve the right to refuse a return if we believe the item has been worn, altered or damaged.

Questions and answers about returns

Are there return shipping fees?
Yes. Return shipping costs are the customer’s responsibility. Because you are responsible for the parcel until it reaches us, we strongly recommend a trackable, insured shipping method. Please keep your tracking details until your refund is confirmed.

What amount will be refunded?
The full price of the item(s) will be refunded. Original delivery charges and any customs duties or taxes paid on import are non-refundable, as they have already been paid to the carrier or the authorities.

Damages and problems
Please inspect your order on receipt. If an item is faulty, damaged in transit, or not what you ordered, contact us at kasliwalgems@gmail.com immediately, with photos if possible, so we can assess and resolve the issue. We reserve the right to refuse any item that we judge to be damaged through the customer’s actions.

Exceptions / non-returnable items
Some items cannot be returned, including:

• Personalised or custom-made products (made-to-order pieces, special orders, resized or re-cut items)
• Sale or discounted items
• Gift cards

If you are unsure whether your item qualifies, please contact us before ordering.

Exchanges
The quickest way to get what you want is to return the item you own and, once the return is accepted, place a separate order for the new item.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need extra time to process it.

If more than 15 working days have passed since we approved your return, please contact us at kasliwalgems@gmail.com.

By purchasing from our online store, you agree to these and all other terms and conditions.