Shipping policy
Shipping Policy | Kasliwal Gems
All orders are shipped within 24-48 hours after being placed on our website. All orders are sent from our [city, Switzerland] premises. We currently ship to Switzerland, the United States and the countries of the European Union.
Switzerland
| Service | Delivery time | Cost |
|---|---|---|
| Standard | 3-14 business days | CHF 3.00 (free from CHF 65.00) |
| Tracked | 3-14 business days | CHF 8.00 (free from CHF 65.00) |
United States
| Service | Delivery time | Cost |
|---|---|---|
| International | 5-8 business days | CHF 7.50 |
| International Tracked | 5-8 business days | CHF 12.50 |
European Union
| Service | Delivery time | Cost |
|---|---|---|
| International | 3-14 business days | CHF 4.50 |
| International Tracked | 3-14 business days | CHF 9.50 |
Shipping costs are shown in Swiss francs (CHF). At checkout they may be displayed in your local currency, depending on your region.
Import fees / VAT
Do I have to pay customs duties or import fees?
For all orders shipped to addresses outside Switzerland, customs duties, import taxes and/or VAT will usually be charged by the carrier or customs authority before the goods are released to you. Because of the complexity of international trade, these charges are not included in our prices and are your responsibility. If you refuse the goods at customs, all return costs are your responsibility, including any re-importation costs into Switzerland if the parcel is not clearly marked as a return.
What happens if I change my mind after the order arrives at my local customs office?
We understand you may change your mind once you see the customs charges. However, the order must be returned to us by the customs office before any charges can be refunded. We will have to deduct a basic fee to cover the courier: $10 for orders shipped to the United States and €4.95 for orders shipped to the European Union.
If you have any questions, send us an email and we will get back to you as soon as possible: kasliwalgems@gmail.com
Lost package
I haven’t received my package. What should I do?
Orders sent with a Tracked service include a tracking number, so you can follow your package at any time. Please track it and contact us at kasliwalgems@gmail.com if it appears delayed. Orders sent with the Standard or International service are not tracked, so we recommend a Tracked option for higher-value orders. Once the carrier confirms that a package has been delivered to the address you gave us, we are unfortunately unable to act in the event of loss or theft. Kasliwal Gems declines responsibility for loss or theft of a parcel after delivery has been confirmed by the carrier. For untracked shipments, we are unable to trace or reimburse a parcel that is lost in transit.